According to the Portuguese Law Decree n.º 24/2014, 14th February 2014, Free Withdrawal Right, you have fourteen calendar days to cancel the contract for your order with us and we will issue you with a full refund for the items you have purchased and the cost of standard delivery if you’ve paid for shipping.
Please note the following:
- The fourteen calendar days start from the day after you receive your order;
- We need written confirmation of cancellation from you, so you'll need to get in touch using any of our available contact options to let us know you'd like to cancel your order under the Free Withdrawal Right;
- In case you have received a free returns label inside the Softinos box, please use the same return label to get it sent back to us;
- In case you have not received a return label inside the Softinos box, it is your responsibility to return the items back to us and ensure that the returned items are packaged well enough that they won't be damaged on the way back to us. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. In this case we will not refund you.