As we are unable to guarantee stock of the item in the size or style desired you wish to order, we are unable to process exchanges.
We do however, offer 2 options:
To return your order use the return label sent alongside with your order and stick it outside your Softinos' box, replacing the previously used shipping label. Do not forget to keep the tracking number associated with your return label as it is the proof of delivery.
If you prefer to get a refund back into the original payment method, please allow 10 working days for funds to be visible in your bank statement, after the order has been approved.